Terms and conditions

 

Custom orders

Ring sizing.

 

While I will do my absolute best to provide a ring of the right size the only way I can guarantee this is by going through a personal sizing and fitting procedure which requires me to take your size myself and check it fits prior to setting stones.

 

However, there are other ways to get the size.

  • Send a ring to me that already fits the finger you need it for
  • Get your fingers measured by a jeweller. I use the Wheatsheaf sizing and will cater for half sizes. Please state this to the jeweller sizing the finger, if only american or other sizing is available I can convert the size.
  • Or provide Chloe with your size that you already have.

 

Other things to bear in mind. Thicker rings will need to be about half a size bigger than your original size, and if your hands are hot or cold there may also be a half size difference from the original size.

 

I take every precaution to get a ring size right, and in cases where I haven’t been able to size the ring myself, I will make the ring the size of the clients request. If this information has been incorrect in anyway and the ring does not fit due to incorrect size information you may be charged anything from a basic resize to the full remake of the ring. Please contact me to discuss the best way to size your finger if you have any worries about this.

 

Custom orders require full payment from the completion of the design stage. 50% of this is a non refundable deposit. Cancelation between this time and completion of the piece will result in the order being cancelled and the deposit being kept by Chloe Michell Jewellery and the remaining balance refunded.

 

 

All records of requested original personalisation are kept on file so that if for any reason there is an error in your order it can be traced back to source. If Chloe has made an error the item will be replaced free of charge once the original item has been returned, if the client is at fault a full reorder and payment will be necessary.

 

Setting a clients stone

 

Chloe holds no responsibility, other than that of loss, for working with a client’s stone. Due to the fact the history of the stone is unknown Chloe can not guarantee how sound it is and there for will not be held responsible for damage and breakages.

 

Custom orders and personalisation

 

Refund or exchanges can not be given on custom or personalised orders.

 

Orders can be placed through any form or contact with Chloe Michell jewellery.

 

For any custom orders Chloe will be as thorough as she can possibly be, so if you have any concerns at all please contact her via the website, email or telephone.

Delivery

All of the jewellery is handmade here in the workshop by Chloe. Some of the signature collection may be in stock however it is likely the item will need to be made from scratch, this will mean an estimated delivery time of 5 working days for these items. If for any reason this will be a longer period of time due to work load you will be contacted ASAP by Chloe to inform you of any change. This is likely during the Christmas period so consider getting your orders in with enough time.

 

Custom orders are aimed to be delivered in 2-4 weeks from order and payment.

 

If you require jewellery in a smaller time frame or for a specific date, please contact Chloe and this can be discussed further.

 

All orders will be sent via Royal Mail and a signature is usually required on delivery. On occasion you will be advised to have Special Delivery which insures the item in insured if lost. This will be for custom items with a higher price bracket.

International delivery is available on request

Returns

Returns are only available for maker error and a 14 day period for the signature range. A credit note or immediate exchange will be provided.

 

All returned items must be provided in a wholly resalable condition in their packaging. The customer is fully liable for postage and delivery costs unless items are faulty or incorrect.

 

Please send returns too:

Chloe Michell

51 Pengelly

Delabole

Cornwall

PL33 9AS

Due to hygiene reasons we cannot exchange or refund for earrings

All final decisions regarding returns, exchanges and refunds relies solely with Chloe Michell and decisions will be made at her discretion.

 

Repairs and damage

Faulty items will only be accepted for return if the goods have been delivered to the customer damaged, or if a manufacturing fault occurs within the 6 months after delivery. All items that are returned as faulty will be assessed by Chloe Michell and any item displaying damage that is deemed to be a direct result of fair wear or accidental damage will not be accepted as faulty. We offer a full repairs service for such items. There will be a small charge for this service, to cover the cost of the repair along with any shipping costs incurred.

Payment policy

All items are required to be paid for in full at time of order. Jewellery will not be made or despatched until payment has been made in full.

Following forms of payment are accepted. Bank transfer, PayPal, direct via website, cash, cheque and card payments in person.

Gift Cards

Gift cards can not be redeemed against purchase of other gift cards.

Terms and conditions

  1. This gift voucher must not be replicated or copied in anyway. Copyright belongs to Chloe Michell jewellery
  2. This gift voucher may not be redeemed as cash at anytime
  3. This gift voucher can be used for full or part payment for goods from Chloe Michell jewellery
  4. Any remaining credit remaining after purchase will remain on this voucher and will be amended and recorded at Chloe Michell jewellery
  5. This voucher cannot be replaced if lost. Please treat this voucher as you would cash
  6. I reserve the right to amend the Terms and Conditions of this voucher at any time
  7. Gift vouchers cannot be redeemed via web purchases. Please use the contact form or other methods of contact to use the voucher.

Copyright

All products sold by Chloe Michell jewellery are copyright of Chloe Michell Jewellery.  No permission is given by Chloe Michell jewellery in respect of the reproduction or use for commercial purposes of any brand names, logos, photographs, product names, designs and any other material shown on the Chloe Michell jewellery website. ALL RIGHTS

Data Protection Act

Chloe Michell Jewellery obeys the data protections act. All information provided to myself by you will be treated in strict confidence and not disclosed in any way.

General terms

Chloe Michell jewellery reserves the rights to change these terms and conditions at anytime without notice. All decisions and changes are made at Chloe michell Jewellery’s discretion.