Returns are only available for maker error and a 14 day period for the signature range. A credit note or immediate exchange will be provided.
All returned items must be provided in a wholly resalable condition in their packaging. The customer is fully liable for postage and delivery costs unless items are faulty or incorrect.
Please send returns too:
Due to hygiene reasons we cannot exchange or refund for earrings
All final decisions regarding returns, exchanges and refunds relies solely with Chloe Michell and decisions will be made at her discretion.
Repairs and damage
In the very unlikely event of faulty items please contact Chloe to arrange a replacement/repair or credit note. All items that are returned as faulty will be assessed by Chloe Michell and any item displaying damage that is deemed to be a direct result of fair wear or accidental damage will not be accepted as faulty. We offer a full repairs service for such items. There will be a small charge for this service, to cover the cost of the repair along with any shipping costs incurred. Please see the guarantee for more information on what is seen as manufacturing fault.